Temu | Return and Refund Policy (2024)

You can make a return by following these steps:

I. Please go to your Temu account on Temu.com or on the app to request a refund. If you do not have a Temu account, please click on "Save your Order" in your Temu order email to make a return.

II. Find the relevant order in "Your Orders" and click on the "Return/Refund" button.

III. Select the item(s) you would like to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order. After you provide the required information, click the "Next Step" button to proceed.

IV. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or be credited back via your original payment method. Make your selection and click "Submit".

V. You can check the refund status of your item(s) on your order details page or through Temu's SMS/Email/Push notifications.

Please make sure your return package is postmarked within 14 days after you submit your return, otherwise the return process will be terminated.

After submitting a return request, you are responsible for covering the return shipping costs to send back the return items yourself.

Almost all items you bought on Temu are eligible for return and refund if you are not satisfied with them, with just a few exceptions:

Clothing items that have been worn, washed, or damaged after delivery, or have had their tags or hygiene sticker removed.

Items that are labelled as non-refundable.

Health and personal care items.

Some free gifts orders.

If an item is eligible for return and refund, you may return it within the return window of 90 days after the day of purchase.

You are required to send back your return package within 14 days after you submit your return request in the return window. You may not return an item after the 90-day window, calculated from the date of purchase.

I. For refunds of the returned items, we will process your refunds after we receive the items and they pass quality inspection.

II. Refunds of missing items: Find the corresponding order in the support center, then select "missing item/parts" to apply for a refund, or contact customer service/the provider for help.

III. Refunds of a package showing as delivered but not received: Find the corresponding order in the support center, then select "package shows delivered but not received" to apply for a refund, or contact customer service/the provider for help.

IV. Depending on your financial institution, refunds can take 5-14 business days (up to 30 days) to be credited to your original payment account. The original shipping fee is not refundable if your return is not a result of a Temu’s error. The insurance costs, if any, are also non-refundable.

V. You can choose to accept Temu credits instead of a refund to the original payment method.

Refunds to Temu credits are faster than your original payment method.

Temu credits have no expiration date.

The refunds to Temu credits cannot be reversed once the refunds are processed.

Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.

For more information about Temu credits, please visit: About credit balance.

VI. You may receive an advanced refund, where we will issue the refund after you dropped off your return package. If we don't receive the returned items, we may charge your original payment method. The advanced refund will be granted based on your shopping history and at our sole discretion.

VII. You may receive an instant refund, where we will issue the refund before you have returned the items. If we don't receive the return items, we may charge your original payment method. The instant refund will be granted based on your shopping history and at our sole discretion.

Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

I. The sender's address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return details page.

II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned and we do not store or provide refunds for such items.