Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
Primary PurposeProvide quality customer service within the Perishable Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.
Duties And Responsibilities
Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
Courteous and helpful to other associates
Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
Receive deliveries, code where applicable, rotate and put in appropriate storage area
Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
Maintain proper product levels in all areas within the Perishable Department including meat, lunchmeat, frozen, dairy, ice cream
Process beef and grinds as directed from the planned production tool and as requested or needed
Wrap, label, weigh and stock meat case as requested or needed
Assemble, disassemble, and clean the grinder as requested or needed
Properly clean and sanitize the department
Maintains variety and layout standards
Ensure that all advertising and sales promotion materials applicable to the department are properly utilized
Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
Understand and follow Food Safety and Workplace Safety guidelines and procedures
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Ensure compliance with local, state and federal regulations
Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
Perform all other duties as assigned
Qualifications
High school graduate or equivalent preferred
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
Job Requisition: 376445_external_USA-VA-Norfolk
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Retail
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Provide quality customer service within the Perishable Department. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice.
You have to be at least 16 years old to work at Food Lion in most states, while in others you might have to be at least 18 years old to work at the supermarket establishment.
Hourly pay at Food Lion ranges from an average of $9.09 to $17.54 an hour. Food Lion employees with the job title Customer Service Manager make the most with an average hourly rate of $17.03, while employees with the title Sales Associate make the least with an average hourly rate of $10.27.
Maintains product levels and quality control in perishable department. Ensures products are displayed in accordance with Company standards and all regulatory food safety practices. Performs various customer service duties and promotes sales building practices.
The single employee bonus you get is a 25 dollar gift card around Thanksgiving and Christmas. And if you still feel called to work at Food Lion, let me tell you about the pay.
Can you work at Walmart and a grocery store at the same time or would that be a conflict of interest? You can work for both. A good many Walmart employees also work for competitors.
Are there minimum age requirements for specific roles at Food Lion? No, you must be at least 16 years old to work on the front end, and 18 for all other departments. Will food lion hire a 15 year old with job experience in customer service?
- Updating of orders and procurement of Return and Damaged goods. - Assisting with and facilitating the running of the department in the absence of my superior. - Housekeeping and Hygiene(Cleaning the Stock room area. - Shelving Stock and Rotating as per Expiry Date.
As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. Scans in items on Telxon for production.
Open and close the store,receive waybill and capture stock according to the bin bin numers. Packing and merchandising as per company SOP as well as tracking of goods in transit. Admin and filing staff scheduling.
Ensures dated product is stocked, rotated, or discarded properly if unsold. Inspects product for quality and maintains quality control and food safety standards. Assists fellow partners and customers by responding to price check questions and exchanging and/or locating product.
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